What Customer Service Means To M Term Paper Example | Topics and Well Written Essays - 2000 words

What Customer Service Means To M - Term Paper ExampleSo I then contacted the customer service at Bank of America to assist me in flushing this computer error or ignorecel it. After speaking to not one, exactly several customer service reps. I still got the same answer from each one, sorry you had plenty of time altogether week to correct it, its now in the arrangement and will be processed.So then I called the customer service dept at PSE&G to explain whats happening and see if they can help stop this train wreck. Well, guess what, I practically got the same responses from their customer service reps, but with even a bigger attitude.They told me well when we get the check well going to process it because its our silver. Now this is after theyve confirmed that the bill was only for $195.89. So after being on the mobilize with both companies for well-nigh 3 hours total on a Friday night, I immediately stopped all of my current transactions for the rest of the month with the onl ine bill pay system.The very next day, Saturday, I went to the topical anaesthetic bank branch, sat down with the branch manager and explained what I went thru the night before, and whats happening. He sedately looked at my account, saw what was happening, and called the main office or dept that handles the electronic bill pay run to inform them to correct or cancel that particular transaction. To his shocking surprise he was told he doesnt have that authority to instruct or direct anyone in that dept. to do so.As he hangs up the phone, he looks at me and says hes sorry that he cannot do anything either and that it has to go thru the system to be processed, when PSE&G submits the check for payment. But he did tell me dont worry about it, I can see its an simple error and itll be rejected because I didnt have enough funds to cover it, and that hell just bounce it back to them for insufficient funds, I should keep my eye on my account to inform him as to